Designing change in healthcare – when time is not on your side

Imagine waiting months for answers about a life-limiting, degenerative condition, while the system meant to support you slows you down at every turn. Service designer Laura Smith and cardiologist Dr William Bradlow will talk about how poorly connected data and services can cost patients precious time, and what it takes to redesign them around the needs of people living with rare conditions.

Drawing on their work with NHS teams, patients and families in Birmingham, Laura and William will use real examples of how they’re rethinking care pathways through human-centred design, rapid prototyping, and multidisciplinary collaboration. With practical lessons from experiments shaped by those delivering and using services, they’ll explore how the UK Government’s ‘test, learn and grow’ approach can be applied to drive meaningful, scalable change in our most complex public services.