Our work in service design can be quite intangible. We make maps, diagrams, prototypes and presentations but we're often talking about invented future scenarios, which is difficult for team members and stakeholders to join in with. I'm going to share some tips and tricks I've learned over the years around making your work easy to share, using wall space to tell the story of your process, using your body to talk about the 3 dimensions of your service map. There shall be (small) activities and packs to take away.
Service Designer at FutureGov
An experienced service designer with a background in ux and product design, Kirsty designs services for the public sector with the people who use them. Working on end-to-end process and diving into detail, Kirsty uses her skills in visualising ideas, analysis of research and prototyping to bring new and useful ways of working to her teams.
At FutureGov Kirsty works on housing, children’s social care, adult social care and healthcare projects, as well as experimenting with team working methods, storytelling and sketchnoting.