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Walls and bodies in service design – making your work visible and tangible to help your team

Kirsty Joan Sinclair

Service Designer at FutureGov

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Our work in service design can be quite intangible. We make maps, diagrams, prototypes and presentations but we're often talking about invented future scenarios, which is difficult for team members and stakeholders to join in with. I'm going to share some tips and tricks I've learned over the years around making your work easy to share, using wall space to tell the story of your process, using your body to talk about the 3 dimensions of your service map. There shall be (small) activities and packs to take away.

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