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Walls and bodies in service design - making your work visible and tangible to help your team

  • Kirsty Joan Sinclair




The Old Library



Our work in service design can be quite intangible. We make maps, diagrams, prototypes and presentations but we're often talking about invented future scenarios, which is difficult for team members and stakeholders to join in with. I'm going to share some tips and tricks I've learned over the years around making your work easy to share, using wall space to tell the story of your process, using your body to talk about the 3 dimensions of your service map. There shall be (small) activities and packs to take away.


Kirsty Joan Sinclair

Service Designer at FutureGov

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Kirsty Joan


Service Designer at FutureGov

An experienced service designer with a background in ux and product design, Kirsty designs services for the public sector with the people who use them. Working on end-to-end process and diving into detail, Kirsty uses her skills in visualising ideas, analysis of research and prototyping to bring new and useful ways of working to her teams.

At FutureGov Kirsty works on housing, children’s social care, adult social care and healthcare projects, as well as experimenting with team working methods, storytelling and sketchnoting.


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the old libary, custard factory birmingham

The Old Library

Located at The Custard Factory, in the heart of Digbeth, Birmingham’s Creative Quarter, The Old Library is a truly unique space. The original library first opened as one of Birmingham’s five free libraries in 1866, and it is now the only one still standing. The library’s doors closed to the public in 1940 and remained closed until 1990. Many of the Victorian period features have been recently restored, including vaulted ceilings and iconic arch windows – making the interior light and airy, and flooded with natural daylight.

The Old Library is easily reached by public transport, car, or about 10 minutes walk from Birmingham city centre.

  • Nearby Parking
  • Wheelchair Access
  • Access Seating Available
  • Toilets

The Old Library,
Gibb Street,
Birmingham, UK

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