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An Intro to Service Design with Snook

Jaspar Rogers

Associate Service Designer at Snook

Olivia Holbrook

Senior Service Designer at Snook

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Hello, we are Snook. We’re a design studio built to make the world more human. We design viable, sustainable and fair services with people’s real needs at their heart. Design has the ability to change lives and at Snook, we believe that it isn’t only for people who call themselves ‘designers’.

In this workshop Olivia and Jaspar will introduce you to service design through a brief we will reveal on the day! We’ll be tackling the brief in a hands-on way, practicing what we’ve learned over the two hours.

We’ll learn how to map user journeys, carry out high-level user research and identify pain points to form the basis of a new solution. We’ll generate ideas before developing the best ideas and pitching them to each other. The best idea will be awarded a Snook prize!

We hope that you’ll leave the session with a better understanding of service design as well as some useful tools and techniques that you can use in your working and personal life; whilst having had some fun along the way!

Whether you’re new to design or an experienced practitioner, all are welcome to learn by doing!

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