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Workshop – Digital

How to make friends and influence stakeholders

  • Josephine Farr


  • Olivia Sharp




ZELLIG - Gallery Church



How do you make service design and user research land well when it’s new to an organisation and people are used to working a different way? How do you create an environment that gives room for your designers to breathe, while building a good reputation for design thinking and proving that ‘you’re worth it’?

Research and product consultants Jo and Olivia work for Kainos, a consultancy that over the past 5 years has gone from offering purely tech solutions to full service design, delivery and customer experience. Not only have they been part of the movement within their company in advocating for design, they’ve worked with many clients in the public sector who are just getting to grips with user-centred design so need help understanding and embedding it in their culture.

Join Jo and Olivia for a hands-on workshop on advocating for good design practice. You’ll be sharing your experiences, and learning techniques and tricks to help move things along where you work.

You just need to bring yourself and an appetite to learn and share.


Josephine Farr

User Research Consultant at Kainos

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User Research Consultant at Kainos

Josephine has been working in experience design since 2013. During this time she has had the opportunity to work on a range of central government projects. Josephine also worked as an in-house researcher at a legal-tech company, working with the design team, the product owners and the Chief Technology Officer . She is currently working on the Digital Customer Service at the HM Passport Office. This has enabled over 2.5 million people to apply and renew their UK passport in the last 12 months, both in the UK and abroad.

Olivia Sharp

Product consultant at Kainos

More info



Product consultant at Kainos


Digital District Sponsor
Digital District Sponsor
Digital District Sponsor
Digital District Sponsor

ZELLIG - Gallery Church

Gallery Church is located downstairs in Zellig, volunteers will be posted to help you find your way.

Zellig building is a mixture of retail and office spaces attached to The Custard Factory.

  • Nearby Parking
  • Toilets

Gallery Church,
Zellig Building,
Gibb Street,
Birmingham, UK

Map / Website

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