Senior Service Designer at Snook
Olivia is passionate about human-centred design and its potential to combine innovation, creativity and culture.
She has a range of experience in design, from discovery through to delivery as well as training, but her interest and passion is doing service design in public and third sectors, with a particular focus on health and housing.
Projects have taken her all over the world – from studying design in San Francisco, pitching to investors in Shenzhen, working with remote communities in Chitwan and delivering essential advice services in London. This has allowed her to understand the design process through the lens of different cultures, communities, and industries, to see first-hand the positive impact it can have.