Refunds & Exchanges
I bought a ticket for a free event that I can no longer attend, can I cancel my ticket?
A lot of our events sell out, so if you are double booked we’d be really grateful if you could cancel your ticket by emailing tickets@birminghamdesign.co.uk quoting your order number, the event you wish to cancel and the number of tickets.
The sooner you can do it the better, so we can offer the ticket to someone on our waiting list as it’s unlikely we’ll be able to reallocate tickets during the festival.
I bought a ticket for a paid event that I can no longer attend, can I cancel my ticket?
You can cancel your ticket up until one week before the festival and receive a full refund. Please email tickets@birminghamdesign.co.uk quoting your order number, the event you wish to cancel and the number of tickets.